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Hot Coco edition for Leicester Forest East and surrounding districts.

About Us Hot Coco are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at kathymcc@hot-coco.co.uk.

Your Statutory rights are not affected by any of the following terms and conditions.

Our Contact details:

Kathy's Ironing Service
27 Somerfield Way Leicester Forest East LE3 3LX United Kingdom
Phone:0116-2388005 Email: kathymcc@hot-coco.co.uk

Directions from Leicester (A47) Hinckley Rd.

Follow A47 to Leicester Forest East (signposted)
At traffic lights at LFE (Co-op junction with Park & Ride), keep straight on (A47).
Passing over M1, keep straight on.
At traffic lights (Gulf Garage) with Kirby Muxloe turn off, keep straight on passing Red Cow Inn on right (A47).
At next traffic lights, turn LEFT onto Warren Lane.
Take 2'nd turning on left onto Somerfield Way.
27 Somerfield Way is located approx 300m on the LEFT.

OR ALTERNATIVELY :

Visit YELL.COM, search for Kathy's Ironing Service under IRONING in LEICESTER, then from Maps/Directions enter your post code for exact detailed directions.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart by clicking 'Add To Basket'.

After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

Click on 'Review cart' at any time to amend or delete your current order.

We currently do not accept credit card payment. Please select Cash on Delivery or Cheque.
Please make cheques payable to 'Hot Coco'.

Hot Coco is a local trading community for Leicester Forest East and surrounding districts.

Shipping And Handling There are no shipping, handling or additional charges applied to Kathy's Ironing Service for orders placed within the LE3 postcode area.

Shipping and handling are free on Hot Coco product orders over £30 within our local community. Hot Coco product orders under £30 have a £1.50 charge. Orders placed that do not have an LE (Leicestershire) suffix to the postcode will have an additional £3 shipping charge added.

There are a number of pick-up and drop-off options available for 'Kathy's Ironing Service'. Please state your preference in the 'Special Instructions' box during Checkout.
Delivery Schedule For Kathy's Ironing Service, we will normally complete your order in 2 normal days, but 24Hr is available on request subject to availabillity - no extra charge is made.
Delivery requirements should be stated on the order form, in the 'Special Instructions' box during checkout, otherwise normal Deilvery Schedule is assumed. A delivery charge of £3.00 is normally charged for delivery and pick-up of ironing.

For Hot Coco shop products, we will normally deliver your order to you in 5 business days .
Delivery on stock items is based on the availability of each product. If an item is out of stock the customer shall be contacted and informed of the current supply date whereupon the customer may decide whether to proceed with the order. If the customer decides to cancel the order at this stage they will not incur any cancellation charges. No payment is taken until the goods are ready for shipment.

We ship using a combination of first class Royal Mail and courier services. We will advise you, by email when an item is being shipped.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges Kathys is currently VAT exempt
Credit Card Security Hot Coco do not currently accept Credit Card payment.
We will endeavor to allow card payments through a reputable secure provider in the near future.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

We hope you will be happy with the products and service that you receive from Hot Coco and we are committed to resolving any issues that you may have. If you would like to make a complaint, please email or write to us with the details of your concerns (with specific references, dates if relevant) and contact details (Email, Address, Phone Number or Fax Number). All complaints will remain confidential and are dealt with on a first come first serve basis. We will acknowledge your complaint within 3 working days and will provide you with a likely timescale for the resolution of your complaint at this time.
Reaching Us If you need to reach us, please email us on kathymcc@hot-coco.co.uk, alternatively, you can call on 0116-2388005 (International +44 0116-2388005) or write to us at 27 Somerfield Way Leicester Forest East LE3 3LX United Kingdom

For drop off on Kathy's Ironing Service :

Directions from Leicester (A47) Hinckley Rd.

Follow A47 to Leicester Forest East (signposted)
At traffic lights at LFE (Co-op junction with Park & Ride), keep straight on.
Passing over M1, keep straight on.
At traffic lights (Gulf Garage) with Kirby Muxloe, keep straight on passing Red Cow Inn on right.
At next traffic lights, turn LEFT onto Warren Lane.
Take 2'nd turning on left onto Somerfield Way.
27 Somerfield Way is located approx 300m on the LEFT.

OR ALTERNATIVELY :

Visit YELL.COM, search for Kathy's Ironing Service under ironing in Leicester, then from Maps/Dierctions enter your post code for exact detailed directions
Privacy Policy Hot Coco do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used, and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy If you are not happy with your purchase your order may be cancelled without reason if Hot Coco is notified within 5 days of the customers receipt of the product and if all products are undamaged and repackaged in their original packaging. In this case Hot Coco will make a refund within 5 days. Unless the goods were received faulty or damaged the customer may have to pay the cost of returning the goods.